FAQ
Account and Payments
I made a purchase but didn't receive my items.
What should I do?
First, try restarting the game and checking if the items appeared. If they still haven't arrived, please contact our support team with a screenshot of your purchase receipt, including the product name, date, and Order ID.
You can reach us at Contact Us or through the in-game support option.
How do I recover my account or progress on a new device?
- Android: Your progress is saved to your Google Play account. If you were logged in to Google Play while playing, reinstalling the game and logging into the same account should restore your progress. If you were not connected to Google Play before uninstalling, unfortunately your progress cannot be recovered.
- iOS: Progress is saved automatically via iCloud. Reinstalling the game should restore your save. If it doesn't appear, the data was not backed up and cannot be recovered.
For game-specific account recovery steps (Hero Hunters, Kill Shot Bravo), see the individual game FAQs.
How do I send a screenshot or screen recording to support?
You can send a screenshot on the forms of Contact Us. Inside the support chat of some of the games there's an option to send media as well. Another option is to send it to contact@superchargemobile.app with the game name and your User ID for identification.
How do I cancel a subscription?
Subscriptions cannot be cancelled from inside the game. You need to do it through your device's app store.
- Android:
Open the Play Store > tap your profile icon (top right) > Payments & Subscriptions > Subscriptions > select the game subscription > Cancel Subscription.
- iOS:
Follow Apple's guide here: https://support.apple.com/en-us/HT202039
How do I request a refund?
You can request a refund in two ways:
- Google Play (Android):
Visit https://play.google.com/store/account and request it directly;
Or send us your purchase receipt with your email and purchase ID (the code that starts with "GPA") here on Contact Us and we will request the refund to Google on your behalf.
- Apple (iOS):
Apple purchases must be requested directly with Apple at: https://support.apple.com/HT204084
To find your Apple Order ID, check the invoice email Apple sent you after the purchase. The Order ID will be listed in the Receipt section.